What to Expect

We have a superintendent on every installation. He will contact you the day before your material and dumpster is delivered to let you know when these items will arrive, and to give you his phone number in case you need to contact him for any reason. The superintendent will be on your job first thing the morning of installation to discuss any concerns you may have, and to make sure that things are running smoothly.

If you have contracted with us to have your roof replaced, and are wondering how to prepare for the installation, you might be interested in the list below.

Light Fixtures, Mirrors, and Pictures: These items can fall if not firmly attached to the wall or ceilings. We suggest that you check to make sure they are secured. If in doubt, take them down. Small cracks or crows feet may sometimes appear in older plaster and sometimes small particles of the acoustical ceilings may fall. We cannot assume responsibility of these items as a result of re-roofing.

Materials: Our supplier will be delivering your materials soon. Once they arrive, our crew is usually there to install them within a day. It is impossible to set an exact date due to weather, material availability, and work load. There are usually two types of shingles sent to a job. One is a three tab shingle that is used as the starter strip (color will not be seen) the other shingles are the brand, style, and color that you requested to be installed. The main types are a 25 year 3 tab and 30 year architectural.

Satellite Dish, Antennas & Solar Panels: We cannot guarantee that your satellite dish will not need to be re-tuned after installation. If it is out of line, your insurance company will reimburse you for the cost. Arrangements to remove and replace solar panels are the sole responsibility of the owner.

Tear Off: When it is necessary to remove your existing roof or roofs, debris will mil through your lath or decking into the attic. We suggest covering or removing any items which require protection. There will be a thorough clean up of the exterior of your premises, however, we can only pick up approximately 98% of the nails that fall around your premises. A magnet will be used to pick up as many nails as possible. It is a good idea to cut your grass very short the day before installation, because the magnetic rollers do not do the job properly in deep grass.

Wiring & Air Conditioning Lines: Electrical, telephone, security and air conditioning lines should not be installed directly underneath the roof deck. If you are aware of any such lines, we must be notified immediately. We cannot be responsible for the puncture of improperly installed lines or lines within three inches of the roof deck.

Access: Your Contract prices are determined utilizing access to the driveways for our trucks, as well as electricity. If exterior plugs are not available, please run an extension cord through a window or door.

Trees & Shrubs: If you have low hanging branches over your roof, some trimming may be necessary. Our men will only cut those limbs which limit our ability to do an efficient job. In some cases, you may prefer to have the tree or trees trimmed by professionals before we begin our job.

Vents: At the end of each work day and upon completion of your job, please check the interior connections of your heater and hot water heater vent pipes.

Leftover Material: Our proposals are based on a complete job. Any left over materials belong to us unless otherwise stated in your contract. Generally we send more materials to the job site than is estimated to make sure the crews do not come up short. In addition, most crews carry some extra materials with them. Even though it may appear that you had some extra material left over, that may not be the case.

Final Appearance: You may notice “lumpy” or uneven shingles. These will lie down fiat once the sun has had time to heat them. Inspect your roof from the ground before we come to observe natural sags or high points in decking. These are generally not structural concern and they will look the same after we re-roof your home. Rafters, decking, and houses settle over time creating these imperfections. If we discover a bad or rotten sheet of decking, we will replace as indicated in your contract.

Dumpster Pickup: When our dumpster company comes to retrieve their dumpster, there are often nails, screws and other debris left that was under the can. Our installers are no longer on the property at this time. It is imperative that you check for this, and remove any nails or debris that might have been left behind.

WHAT OUR CUSTOMERS SAY

  • I’m so happy with my new roof! They came out and took a look, gave me an unbeatable price, and then had that new roof on and all the cleanup done in just a couple of days. Jarrett and the team were nice as could be, and made sure I got exactly what I wanted. They went above and beyond to answer all my questions and help me deal with my insurance company. I’d recommend them to ANYone who cares about their home!

    Jenn Bryant

  • I am very happy with my experience with Northeast Georgia Quality Roofs. They handled all aspects of the roof replacement. They met with the insurance assessor at my house without my needing to be there. Due to their materials discounts (for being a high volume roofer) I was able to upgrade the roof from 3-tab shingles (which was in the insurance assessment) to architectural shingles with a lifetime warranty, for only a small amount more. The repair was done within days of the insurance approval. The new roof looks great! I would recommend them to anyone who needs a new roof.

    Edward K.